Do you have Money Back Guarantee? What if I don't like your work?
Our goal is to provide high quality, professional service to all of our clients. If you're not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid.

Our refund policy works as below:

100% Refund if requested within 15 calendar days from the date of your order, and

• We determine, we cannot do your site because of technology limitations. or
• We should not do your site because of our inability to meet your expectations or
• We refuse to do your website because of prohibited content.

• Refund Policy applicable to all purchases made on or after January 1,2010 only.
• Refund not applicable if three or more layouts are presented.
• Refund not applicable for express service clients.

I want to put my business online, but I don't know where to start. This is my first website, can you help me?
Absolutely! You do not need any online experience at all. Wiz Kidz Web Design offers one free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. We are here to help you. Don't be afraid to ask questions!

What preparations does my business have to do to get online?
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? at Wiz Kidz we can create you a brand new logo for just $280. You will have a dedicated person to answer any question during & after your website project. At Wiz Kidz Web Design, we work together with you to help answer these questions.

What information should I have ready upon purchasing my design package?
We will need your company profile, contact info, products and services, and any other information you intend to present on your website. Be sure to include 1) a current business card, 2) a current brochure, 3) a current logo, and any photos, images/graphics that are relevant.

How much input do I have?
The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we need your input to make it look the way you want it.

If I already have a site can you help me improve it?
Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.

Can you use my business's existing logo, brochure design, and other materials for my website?
Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. Wiz Kidz Web Design's designer will help you establish your online image to be consistent with your existing image that your customers already know & remember.

Does my business need to be computer-based in order to have a website? Do I need to know about computers?
Not at all! You do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients, and generating new sales. There is no need to overhaul the way your company does business.

What does 'Website Maintenance' or 'Website Updates' mean?
Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new images, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance.
You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like at $55/hour.

My company is in the service industry. Will a website help my business?
Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.

Who writes the copy/text for each of the pages on the website?
You are responsible for writing the copy/text for your website. Wiz Kidz will place your supplied copy on the website for you. We also offer copy writing assistance at $100/page.

Do you offer payment plans?
We expect 50% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, and SEO.

How long have you been in business?
Wiz Kidz has been doing web design since 1990. In January 2010, we installed our first rack server, and opened our doors to hosting services.

What areas do you serve?
We work with all types of clients from big corporations to individuals.

How large is Wiz Kidz?
Currently we are a small company of 2, so personal service is our primary goal.

How can we pay to get started?
We accept direct or credit card payments through PayPal; as well as payments by Check, Money Order, and Western Union.

Are your Web Design costs one time?
Yes, just a one time cost as mentioned on our website for web design.

Do you have your own servers?
Yes. Our server is located in a datacenter in Phoenix.

Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.

Where are you located?
We are located in Scottsdale, Arizona.

When I call, will I be speaking to someone in the U.S.?
Absolutely! Our phones ring here in the U.S. and all your queries are answered by professionals. You always work with Project Managers physically located in the United States.

Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it.

Have you built a site like mine before?
Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations and Wiz Kidz Web Design has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.

I want a site like eBay/MySpace/Youtube/...etc. Can you do this?
These types of websites require complex web development and will be quoted individually. Costs can exceed $10,000 for this type of work.

How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

Initial Consultation
All our services begin with a free initial consultation to determine your requirements. Our experienced business analyst works closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.

The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.

Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.

Payments
We require 50% Deposit to start your work. After “you agree”, “we agree” and the paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner.

At ANY time, PLEASE contact us about any concerns, questions or comments you have about your project.

Collecting Your Content
You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to a collection of royalty free stock photos. We also offer optional professional copywriting services.

Design Development
We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi-Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

Design Selection & Finalization
After the initial "Mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any changes. You request revisions as necessary and then you provide final approval.

Web Development
After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content that you provide.

Pre-launch Evaluation
After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

Launching Your Website
After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!

We can host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.

Ongoing Support
After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.

I see that some of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?
Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different tastes. Our portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples.

What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we've received all content and feedback from you. It's a safe estimate to expect at least a month for your project, though it could be faster or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

Will you custom design our website for this price?
Absolutely, we do awesome custom web design.

Can you host our website and register our domain name?
No. We can recommend a domain registrar. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.

Can I use my existing website address if I host with you?
Yes, we can easily help you redirect your current domain name to our server.

After you have designed our website, can we manage it ourselves easily?
Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you. This is pre-paid, discounted update work to your site; 10 hours of work for only $450. This saves you $300!

I live in New York, you are in Arizona, how can we work with you? Should I not look for a local Company?
That is not a problem; we have clients in several states.

Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom.

The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that's what you'll be using the web to offer your own clients, isn't it? On the Web, all distances are equal to zero.

Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours on both the east coast and west coast.

Do you offer Emergency After Hours Support?
We have 24/7 email support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.

Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?
Wiz Kidz is a US company. We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.

If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:

Clients The first thing to consider is the importance we place on our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.

Promotion and Advertising We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the absolute best values for our money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.

Co-Creation We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that require your action, such as approving design mockups or web design changes, be acknowledged on time.

Can you create a logo to go with our web site?
Sure we can. In fact, we make excellent logos for $280.00. We can also design brochures, business cards and all your stationary to go with your website.

Can you help us get listed in Search Engines?
We have a Web Marketing Service (Search Engine Optimization) for $980/Year to help you list in Major Search Engines. For more details, please ask a Representative when you call us.

Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work closely with you to create the website based on your input. We will do our very best to make you happy.

Can I call any of your clients for a testimonial?
Sure, you can call any of them. Since we cannot control what happens once we complete the website, we can not guarantee they will be able to take your call. The best testimonial for us is our past work in our portfolio.

I am a small home business, do you work with Individuals?
Yes, we specialize in working with individuals and small businesses.

Do you design Adult Web sites?
NO.

What are your Business Hours?
We work 8:00 AM to 5:00 PM MST - Monday to Friday and 10:00 AM to 2:00PM MST on Saturdays.